Report Date: 12 November 2025
Data Coverage: 2020-07-01 to 2025-09-29 (Note: FY2025-26 only includes data for July - September 2025)
Total Records: 1,629,468
Latest Month: September 2025
## Top retailers losing customers (FY 2025-26):
## 1. AGL: 35957 transfers out
## 2. Origin Energy: 27973 transfers out
## 3. EnergyAustralia: 25531 transfers out
## 4. ENGIE: 13998 transfers out
## 5. Lumo Energy: 12567 transfers out
## Top retailers gaining customers (FY 2025-26):
## 1. AGL: 42071 transfers in
## 2. EnergyAustralia: 30626 transfers in
## 3. Lumo Energy: 30550 transfers in
## 4. Origin Energy: 29107 transfers in
## 5. ENGIE: 13444 transfers in
| Movement | Transfers | % |
|---|---|---|
| Large → Large | 31735 | 36.9 |
| Medium → Large | 22215 | 25.8 |
| Large → Medium | 14715 | 17.1 |
| Medium → Medium | 8370 | 9.7 |
| Small → Large | 3754 | 4.4 |
| Large → Small | 1819 | 2.1 |
| Medium → Small | 1565 | 1.8 |
| Small → Medium | 1478 | 1.7 |
| Small → Small | 289 | 0.3 |
| Movement | Transfers | % |
|---|---|---|
| Large → Large | 27313 | 38.6 |
| Medium → Large | 14693 | 20.8 |
| Large → Medium | 13269 | 18.8 |
| Medium → Medium | 8766 | 12.4 |
| Small → Large | 2198 | 3.1 |
| Large → Small | 1524 | 2.2 |
| Small → Medium | 1380 | 2.0 |
| Medium → Small | 1204 | 1.7 |
| Small → Small | 323 | 0.5 |
| Movement | Transfers | % |
|---|---|---|
| Large → Large | 25585 | 42.5 |
| Medium → Large | 12835 | 21.3 |
| Large → Medium | 10433 | 17.3 |
| Medium → Medium | 5252 | 8.7 |
| Small → Large | 2001 | 3.3 |
| Large → Small | 1470 | 2.4 |
| Small → Medium | 1219 | 2.0 |
| Medium → Small | 1147 | 1.9 |
| Small → Small | 257 | 0.4 |
## **FY 2025-26 Movement Summary**
##
## **Same Size:**
## - Large → Large: 84633 (39%)
## - Medium → Medium: 22388 (10.3%)
## - Small → Small: 869 (0.4%)
##
## **Moving Up:**
## - Medium → Large: 49743 (22.9%)
## - Small → Large: 7953 (3.7%)
## - Small → Medium: 4077 (1.9%)
##
## **Moving Down:**
## - Large → Medium: 38417 (17.7%)
## - Large → Small: 4813 (2.2%)
## - Medium → Small: 3916 (1.8%)