Report Summary

Report Date: 12 November 2025

Data Coverage: 2020-07-01 to 2025-09-29 (Note: FY2025-26 only includes data for July - September 2025)

Total Records: 1,629,468

Latest Month: September 2025

2. Transfer Type Analysis

2.1 Breakdown by Transfer Type

3. Transfer Type by Retailer Size

3.1 Transfer Type by Retailer Size (Interactive Filter)

4. Retailer-Specific Analysis

4.1 Transfers OUT by Retailer

Key Insights - Transfers OUT

## Top retailers losing customers (FY 2025-26):
##   1. AGL: 35957 transfers out
##   2. Origin Energy: 27973 transfers out
##   3. EnergyAustralia: 25531 transfers out
##   4. ENGIE: 13998 transfers out
##   5. Lumo Energy: 12567 transfers out

4.2 Transfers IN by Retailer

Key Insights - Transfers IN

## Top retailers gaining customers (FY 2025-26):
##   1. AGL: 42071 transfers in
##   2. EnergyAustralia: 30626 transfers in
##   3. Lumo Energy: 30550 transfers in
##   4. Origin Energy: 29107 transfers in
##   5. ENGIE: 13444 transfers in

5. Retailer Size Movement Patterns

5.1 Movement Between Retailer Sizes (Sankey Diagram)

Select Month

July 2025

Movement Summary - July 2025
Movement Transfers %
Large → Large 31735 36.9
Medium → Large 22215 25.8
Large → Medium 14715 17.1
Medium → Medium 8370 9.7
Small → Large 3754 4.4
Large → Small 1819 2.1
Medium → Small 1565 1.8
Small → Medium 1478 1.7
Small → Small 289 0.3

August 2025

Movement Summary - August 2025
Movement Transfers %
Large → Large 27313 38.6
Medium → Large 14693 20.8
Large → Medium 13269 18.8
Medium → Medium 8766 12.4
Small → Large 2198 3.1
Large → Small 1524 2.2
Small → Medium 1380 2.0
Medium → Small 1204 1.7
Small → Small 323 0.5

September 2025

Movement Summary - September 2025
Movement Transfers %
Large → Large 25585 42.5
Medium → Large 12835 21.3
Large → Medium 10433 17.3
Medium → Medium 5252 8.7
Small → Large 2001 3.3
Large → Small 1470 2.4
Small → Medium 1219 2.0
Medium → Small 1147 1.9
Small → Small 257 0.4

Key Insights - Size Movements

## **FY 2025-26 Movement Summary**
## 
## **Same Size:**
## - Large → Large: 84633 (39%)
## - Medium → Medium: 22388 (10.3%)
## - Small → Small: 869 (0.4%)
## 
## **Moving Up:**
## - Medium → Large: 49743 (22.9%)
## - Small → Large: 7953 (3.7%)
## - Small → Medium: 4077 (1.9%)
## 
## **Moving Down:**
## - Large → Medium: 38417 (17.7%)
## - Large → Small: 4813 (2.2%)
## - Medium → Small: 3916 (1.8%)

6. Latest Month Deep Dive

6.2 Net Change by Retailer (Latest Month)

6.3 Transfers IN vs OUT by Retailer (Latest Month)